At Pro Edge World, customer satisfaction and trust are at the heart of everything we do. We take pride in offering premium-quality surgical instruments, set trays, leather jackets, and Hyppe vapes that meet international standards of quality and performance. This Refund Policy explains our procedures for returns, replacements, and refunds for both individual and wholesale clients.
Refunds are only applicable if:
Refunds are not applicable on custom, personalized, or bulk orders, as these items are manufactured or sourced according to specific client requirements.
To initiate a return, please contact our support team at info@proedgeworld.com with your order number, product images, and reason for return. Once your request is reviewed and approved, our team will share the return instructions.
Customers are responsible for the return shipping cost, except in cases where the product received was damaged or incorrect.
All returned items go through a thorough quality inspection upon arrival at our facility. Once verified and approved, a refund or replacement will be processed within 7–10 business days.
Refunds will be issued through the same payment method used at the time of purchase. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
The following products are non-refundable:
If you receive a damaged or incorrect product, please notify us within 48 hours of delivery. Include clear photos and order details so we can prioritize your replacement or refund request.
Orders can be canceled within 24 hours of placement. Once processing, manufacturing, or shipment begins, cancellations will no longer be accepted.
In certain cases, customers may opt for an exchange instead of a refund. Exchanges are subject to product availability and the condition of the returned item.
For refund or return inquiries, please contact our customer support team:
Email: info@proedgeworld.com
Website: www.proedgeworld.com
Pro Edge World — Precision. Trust. Innovation.